I was recently asked for a “here’s what sales ops really does primer” that I thought I would share:
The mandate of Sales Operations is to ensure the efficient and effective running of the day-to-day operations of sales.
In particular, preparing people and partners to sell effectively, ensure the smooth flow of a deal through the internal [...]
what is sales operations?
May 6th, 2008 — sales & marketing
a successful customer relationship management (CRM) system?
May 1st, 2008 — sales & marketing
Have you thought about your sales process? CRM works best for companies with well-defined processes already in place. Automate chaos and it’s still chaos.
Larry Tuck, editor of CRM Magazine, 2000
Companies require tools that help them manage a sales process to build a quality pipeline, create forecasts and meet the overall goal to deliver [...]
what is days sales outstanding (DSO)?
April 17th, 2008 — general & admin, sales & marketing
A friend of mine is potentially going to be acquired (they are in the early stages, pre LOI) and the acquirer asked the CEO to provide a few metrics of which one was DSO. He called in a panic and asked: what is that?
DSO or, days sales outstanding, is an interesting metric. Technically [...]
sales order processing – interview questions?
January 24th, 2008 — general & admin, sales & marketing
I was recently asked for some good interview questions for an order processing person. When it comes to this sales role you really need to focus on the following aspects: tolerance for stress/coping, practical learning, planning & organizing, attention to detail, integrity, initiative and controls. Because this is an entry level position, I provided the [...]


